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Effective Communication in Indonesian High School: The Ombuds Office Criteria

Wida Wulandari and Hari Mulyadi
Universitas Pendidikan Indonesia, Bandung, Indonesia

Abstract—This study aims to determine the relationship and strength of the relationship between factors that influence effective communication. The research method in this study is an explanatory survey with data collection techniques using a questionnaire from The Ombuds Office of the University of Louisville using a Likert scale. Data were processed with SPSS 23 and analyzed using SEM multiple regression CFA factor analysis approach. The results showed that 65% and 78.1% understanding and expression factors had a very strong influence on the effective communication skills of high school students. 
Index Terms—Effective communication, skill, high school students

Cite: Wida Wulandari and Hari Mulyadi, "Effective Communication in Indonesian High School: The Ombuds Office Criteria," International Journal of Learning and Teaching, Vol. 7, No. 1, pp. 15-19, March 2021. doi: 10.18178/ijlt.7.1.15-19

Copyright © 2021 by the authors. This is an open access article distributed under the Creative Commons Attribution License (CC BY-NC-ND 4.0), which permits use, distribution and reproduction in any medium, provided that the article is properly cited, the use is non-commercial and no modifications or adaptations are made.